Shipping Policy
nivelleofficial
Shipping Policy
We want your order to reach you as quickly and safely as possible. Here's everything you need to know about our shipping process.
Delivery Time
Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances — such as weather delays, customs clearance, or carrier issues — may impact delivery times.
During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and always aim to keep you informed every step of the way.
Track & Trace
A tracking number is assigned to your package as soon as it ships. You will receive an email with your tracking number and a direct link to monitor your delivery status in real time. You can also use our Track Your Order page at any time.
Change of Address
If you need to update the shipping address for an order that has already been placed, please contact us as soon as possible at support@nivelleofficial.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Shipping Times & Fees
Processing time of 1–2 business days is not included in the shipping times below.
| Country | Shipping Time | Shipping Fee |
|---|---|---|
| Netherlands Fast | 1–2 Business Days | €5.95 — free over €70 |
| Belgium Fast | 1–2 Business Days | €5.95 — free over €70 |
| United Kingdom | 4–8 Business Days | £4.95 — free over £60 |
| United States | 6–9 Business Days | $7.95 — free over $80 |
| Canada | 6–9 Business Days | $7.95 — free over $110 CAD |
| Australia | 6–9 Business Days | $7.95 — free over $115 AUD |
| New Zealand | 6–9 Business Days | $7.95 — free over $135 NZD |
| Denmark | 6–9 Business Days | kr 40 — free over 520 DKK |
| Sweden | 6–9 Business Days | kr 50 — free over 765 SEK |
| Norway | 6–9 Business Days | kr 50 — free over 815 NOK |
| Germany | 6–9 Business Days | €5.95 — free over €70 |
| France | 6–9 Business Days | €5.95 — free over €70 |
| Czech Republic | 6–9 Business Days | kč 140 — free over 1700 CZK |
| Poland | 6–9 Business Days | zł 25 — free over 290 PLN |
| Switzerland | 6–9 Business Days | CHF 4.95 — free over 65 CHF |
| EU (Other) | 6–9 Business Days | €5.95 — free over €70 |
| Rest of World | 5–12 Business Days | €9.95 |
Note: Processing time of 1–2 business days is additional to the above delivery windows. Free shipping thresholds are calculated after any discounts applied at checkout.
Have a question about your order? Our team is here to help.
Contact UsLace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be.
Frustrated by the lack of options that were both stylish and empowering, we set out to create a brand that celebrates every woman's unique beauty and confidence.
With a focus on innovative design and exceptional quality, Lace & Lush offers a stunning collection of lingerie that flatters and empowers women of all shapes and sizes. Our pieces are crafted to make you feel as incredible as you look, blending timeless elegance with a modern edge.
At Lace & Lush, we believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
“We don't just follow trends; we create them. Our designs are daring yet timeless, crafted to make you feel irresistible today and unforgettable tomorrow.”
At Lace & Lush, we're passionate about making luxury lingerie accessible to all.
We cut out the middleman to bring you high-quality, fashion-forward designs at a fraction of the usual price. Our commitment is to provide you with beautiful, comfortable lingerie that doesn't just fit your body but enhances your confidence.
When you shop with us, you become part of the Lace & Lush family, and we are dedicated to treating you with the care and respect you deserve. We promise to deliver not only exquisite pieces but also an exceptional customer experience. Because at Lace & Lush, your satisfaction is our greatest reward.
Free Shipping
On orders over 80€, shipped the next day.
30 Day Hassle-Free Returns
Return within 30 days to receive a full refund.
140K+ Happy Customers
Because you deserve nothing less.