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nivelleofficial — Support

How can we
help you?

Browse our help topics or search for a specific question below.

Most asked questions

When will my order arrive?

Delivery times vary by location. You'll receive a tracking link within 24–48 hours of dispatch. Check our Shipping Policy for estimated times by country.

My tracking shows no update.

It's normal for tracking to be inactive for the first 2–5 business days. If there's no update after 7 business days, contact us at support@nivelleofficial.com.

How do I return or exchange?

You have 30 days from receipt to return unworn items. Size exchanges are free. Email us at support@nivelleofficial.com to start the process.

My order is missing or late.

If your order hasn't arrived within the estimated window, contact our team with your order number. We'll track it down and arrange a replacement or refund.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and other methods available at checkout depending on your region.

How do I find my size?

Each product page includes a size guide with detailed measurements. If you're between sizes, we recommend sizing up. Free exchanges are available if it doesn't fit.

Still need help?

Talk to
our team.

Our customer service team is available 7 days a week. We aim to respond to all inquiries within 24 hours.

Response within 24 hours

Send us a message

Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be.

Frustrated by the lack of options that were both stylish and empowering, we set out to create a brand that celebrates every woman's unique beauty and confidence.

With a focus on innovative design and exceptional quality, Lace & Lush offers a stunning collection of lingerie that flatters and empowers women of all shapes and sizes. Our pieces are crafted to make you feel as incredible as you look, blending timeless elegance with a modern edge.

At Lace & Lush, we believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!

Our Story
OUR STORY

“We don't just follow trends; we create them. Our designs are daring yet timeless, crafted to make you feel irresistible today and unforgettable tomorrow.”

Our Commitment
OUR COMMITMENT

At Lace & Lush, we're passionate about making luxury lingerie accessible to all.

We cut out the middleman to bring you high-quality, fashion-forward designs at a fraction of the usual price. Our commitment is to provide you with beautiful, comfortable lingerie that doesn't just fit your body but enhances your confidence.

When you shop with us, you become part of the Lace & Lush family, and we are dedicated to treating you with the care and respect you deserve. We promise to deliver not only exquisite pieces but also an exceptional customer experience. Because at Lace & Lush, your satisfaction is our greatest reward.

Free Shipping

On orders over 80€, shipped the next day.

30 Day Hassle-Free Returns

Return within 30 days to receive a full refund.

140K+ Happy Customers

Because you deserve nothing less.