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nivelleofficial — Support
How can we
help you?
Browse our help topics or search for a specific question below.
Most asked questions
When will my order arrive?
Delivery times vary by location. You'll receive a tracking link within 24–48 hours of dispatch. Check our Shipping Policy for estimated times by country.
My tracking shows no update.
It's normal for tracking to be inactive for the first 2–5 business days. If there's no update after 7 business days, contact us at support@nivelleofficial.com.
How do I return or exchange?
You have 30 days from receipt to return unworn items. Size exchanges are free. Email us at support@nivelleofficial.com to start the process.
My order is missing or late.
If your order hasn't arrived within the estimated window, contact our team with your order number. We'll track it down and arrange a replacement or refund.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and other methods available at checkout depending on your region.
How do I find my size?
Each product page includes a size guide with detailed measurements. If you're between sizes, we recommend sizing up. Free exchanges are available if it doesn't fit.
Still need help?
Talk to
our team.
Our customer service team is available 7 days a week. We aim to respond to all inquiries within 24 hours.
Response within 24 hours
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Free Shipping
On orders over 80€, shipped the next day.
30 Day Hassle-Free Returns
Return within 30 days to receive a full refund.
140K+ Happy Customers
Because you deserve nothing less.