Section 1

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device — including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about pages or products you view, referring websites or search terms, and how you interact with the Site. We refer to this as "Device Information", collected through:

• Cookies — data files placed on your device that often include an anonymous unique identifier. Learn more or disable them at allaboutcookies.org.
• Log files — track actions on the Site, collecting data including IP address, browser type, ISP, referring/exit pages, and timestamps.
• Web beacons, tags & pixels — electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information". Together, Device Information and Order Information constitute your "Personal Information" under this policy.

Section 2

How We Use Your Personal Information

We use Order Information to fulfil orders placed through the Site — processing payments, arranging shipping, and providing invoices and order confirmations. We also use it to:

• Communicate with you regarding your order or account
• Screen orders for potential risk or fraud
• Provide you with information or marketing relating to our products and services, where you have opted in

We use Device Information to screen for fraud (particularly via IP address), and to improve and optimise our Site — generating analytics about how customers browse and interact with the Site, and assessing the performance of our marketing campaigns.

Section 3

Text Marketing & Notifications

By entering your phone number at checkout or subscribing via our opt-in form, you agree that we may send you text notifications (including order updates and abandoned cart reminders) and text marketing messages. Text marketing messages will not exceed 20 per month.

You may unsubscribe at any time by replying STOP to any message, or by contacting us at support@nivelleofficial.com.

We store and use phone numbers and recipient names to display campaign analytics such as delivery status, sent status, and purchase attribution. If you use a link within our messages, we may collect whether the link was clicked to display results in our analytics.

Section 4

Sharing Your Personal Information

We share your Personal Information with trusted third parties who help us operate our business:

• Shopify — powers our online store. See Shopify's privacy policy: shopify.com/legal/privacy
• Google Analytics — helps us understand how customers use our Site. See Google's policy: google.com/intl/en/policies/privacy. Opt out at: tools.google.com/dlpage/gaoptout

We may also share your Personal Information to comply with applicable laws, respond to lawful requests (such as subpoenas or search warrants), or to otherwise protect our rights.

Section 5

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications we believe may be relevant to you. You can opt out of targeted advertising through the following links:

• Facebook: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads/anonymous
• Bing: Bing Personalized Ads

You can also opt out of multiple advertising services at once via the Digital Advertising Alliance's opt-out portal: optout.aboutads.info.

Section 6

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we receive a Do Not Track signal from your browser.

Section 7

Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted.

We process your information to fulfil contracts we have with you (such as processing an order) and to pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

To exercise any of these rights, please contact us at support@nivelleofficial.com.

Section 8

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. To request deletion, please contact us at support@nivelleofficial.com.

Section 9

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons. We encourage you to review this page periodically. The date at the top of this page indicates when it was last revised.

Section 10

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

Section 11

Contact Us

For more information about our privacy practices, or if you have questions or a complaint, please contact us by email at support@nivelleofficial.com. We aim to respond within 2 business days.